Contract Terms & Agreements

Industry Standards

1. 4U Auto Transport Services Co. will hereafter be referred to as 4U and is a US Government Licensed Interstate Commerce Commission broker in this transaction.  Shipper hereby authorizes 4U to act as its agent in reserving available space to ship vehicle(s) with an authorized licensed, reliable, and insured auto carrier/transporters.

2. 4U does agree to help arrange to have vehicle(s) described in service request shipped around the dates available depending on the carrier/transporters scheduling and availability.  4U will designate a reliable, licensed, and insured carrier/transporter to fulfill your service request.  4U cannot guarantee any specific pickup or delivery dates due to trucker scheduling, other customer delays, road conditions, engine problems, Mother Nature, medical issues, etc.  Pickup and delivery dates are only estimates and there is no guarantee.  After scheduling has been confirmed with an authorized carrier/transporter the contact person at the origin will be notified via telephone or email message 5-24hrs in advance from the carrier who was assigned your service request.  At this point 4U has fulfilled our service agreement.  We will however follow thru with any issues or concerns you have during transport of your vehicle and do our best to furnish any information necessary.

1-530-547-9788

or

1-888-547-9788
 

 
 
3. We the broker, require payment to secure your request.  Rail shipping is to be prepaid in full prior to loading.  All estimates/rates are subject to weight and measurement verification and fuel surcharge costs dependant on the current economy rates.  Estimates/rates are good for 15 days and are subject to change without notice.  There is a $50.00 non refundable cancellation fee per vehicle.  If customer cancels their order prior to making the pre-payment required they will be billed for the non-refundable cancellation fee.
 
 
 
4. Your service request is subject to all terms of the carrier’s/transporters straight bill of lading (BOL) once the vehicle(s) has been scheduled and contracted for pick up by the carrier/transporter.  Copies of which are available at the office of the carrier/transporter.  Once a carrier has been contracted the bill of lading supersedes and completes the contract between the shipper and 4U.  Please contact carrier/transporter directly for a copy of their original BOL if needed.
  
     
 
5. The customer/shipper verifies the vehicle is free of contents, to and including trunk.  If in fact the vehicle is loaded with personal items the carrier/transporter may charge additional fees for overloading and may also decline in the transport of your vehicle(s).  If your vehicle(s) is declined at origin by the carrier/transporter 4U will resubmit your information to the dispatching board for rescheduling.  There will be a $100.00 rescheduling fee assessed.
  
     
 
6. The customer/shipper will be responsible for preparing the vehicle for transport.  The carrier/transporter will not be responsible for: freezing of engine, cooling system, batteries, or leaking fluids, etc while in transport.  Including: disarming any alarms, removing any loose parts, accessories, hanging spoilers, etc…  The carrier/transporter will not be responsible for any exhaust system, mufflers, tail pipes or any mechanical malfunction damage to include engine, transmission, rear end, wiring systems, stereo systems, air bags, brakes, clutches, computerized components, (anything that is mechanical or electrical).  The carrier/transporter will not be responsible for any convertible tops that are loose, torn, or have visible wear.  This includes any canvas or material covering.

 
 

 

  
 
7. The customer/shipper must, in their absence, designate a person to act as their agent at the point of origin and /or delivery.  In which will be noted by customer/shipper on the service order form.  If the carrier/transporter is sent to acquire (with proper notification 5-24hrs advance see) the vehicle(s) and it is not there, is unavailable, has been moved or cannot be picked up for any other reason the customer authorizes 4U to charge and/or invoice $100 (per vehicle), a rescheduling fee for the reposting of your service order.  Please inform your contact person at the pick up location that they will be notified (via numbers provided) in advance of time frames carrier/transporter will be arriving.  If in fact, the carrier/transporter has given their proper notification to the pick up location they may also invoice the primary customer a “dry load” fee.
 
     
 
8. All vehicle(s) to be delivered with a balance owing shall be paid by CASH or CASHIERS CHECK ONLY (US) payable directly to the carrier/transporter.  Should delivery be attempted after proper notification (5 to 24 hours voice notification to phone numbers provided by customer/shipper) and customer/shipper or his/her designated agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to and left at the nearest terminal.  The customer/shipper will be responsible to retrieve and is responsible for all fees involved in the storage and release of vehicle and or redelivery fees.  It is the customer’s/shipper's responsibility to have payment in full when transporter/carrier arrives.  If transporter/carrier notices that he is unable to drive to the address at the time of delivery the customer agrees to meet the transporter at a nearby location closest to the delivery address provided by customer/shipper.  The customer/shipper agrees that if the payment cannot be made at the time of delivery by cash or cashiers check, the vehicle will be stored at the nearest terminal at the customer’s/shipper's expense.
  
     
 
9. The customer/shipper agrees that should this vehicle become inoperative for any reason at pick up or during the transport, a $150 winch fee will be assessed to the customer/shipper and payable at the time of delivery.  Vehicles that are oversized or overweight may incur additional charges from the transporter/carrier.
  
     
 
10. The transporter/carrier has primary insurance responsibility during transit of your vehicle.  Any and all claims will be settled at actual cost.  All claims are to be made directly through the carrier who transported you vehicle(s).  Please refer to the transporter's/carrier’s bill of lading (BOL) for information regarding the claim process and phone numbers.  The customer agrees that the BOL is the only contract between the parties covering the transport after pick up confirmed.  No claim or legal action of any kind may be initiated against the transport broker, 4U.  Exceptions for damage must be noted by customer/shipper or customers/shipper's agent on the post trip inspection form BOL at the time of delivery, any claim for damage not documented on the post trip inspection will not be honored as per the carriers straight BOL
  
     
 
11. ALL Returned checks fees are $25.00 and are due upon receipt.  If for any reason any portions of payment are not received within 30 days, your account will be turned over for collections.  All incurred costs for collection of monies due will be the customer’s responsibility.  We may also file an Automobile Lien on any vehicle shipped as per the Dept of Motor Vehicles.  You may dispute your charges, by writing to us at PO Box 455 Palo Cedro. CA 96073.
  
     
 
12. In some cases, if after all reasonable efforts are made to ensure the move of your vehicle have been exhausted the broker, 4U may contact you to discuss different options for other arrangements of getting your vehicle(s) scheduled for pick up, to include possibly canceling your service request with a complete refund. 
 
     
 
13. You may cancel your order at any time; cancellations must be made via fax to 1-530-547-9789 or by clicking the cancellation request online.  Once cancellation has been received you will emailed a cancellation receipt.  Your receipt will be submitted to our accounting dept. for a credit, if due.  However; if a transporter/carrier was assigned and contracted to pick up your vehicle there is no refund due.  If your cancellation receipt is received before the 30 days from the date available, and there is a credit balance on your order they will credit all but the $50.00 non refundable fee.  If your cancellation has been received after 30 days from the date available we will credit the entire payment paid to us.
  
     
 
14. We reserve the right to refuse service to anyone who violates any of the terms and agreement written above.  Terms are subject to change by management at any time.  Discounts also apply to all of the above.  We are not responsible for typographical errors.